Check out the most asked questions from our members:
We are shipping to the following locations:
Republic of Ireland and Northern Ireland and Rest of Europe.
Our shipping prices shown in Euros are split into weight bands:
Republic of Ireland and Northern Ireland:
0.099kg – 3.30
0.249kg – 4.10
0.499kg – 5.25
0.999kg – 8.00
1.999kg – 9.00
2.999kg – 11.00
3.999kg – 13.50
4.999kg – 15.50
In order to facilitate your purchasing experience, we are pleased to accept several methods of payment.
PayPal: You will be redirected to your PayPal account to approve the payment. Once approved, you will then be brought back to annabelmugs.eu to finalize your order.
Credit Card: We are pleased to accept the following credit cards:
- Visa
- Mastercard
- American Express
It is important to note that when you order from AnnabelMugs.eu with a credit card, the payment will be taken at the time of the shipment. When placing your order with a credit card, you must ensure that the billing address matches the information (name, address, postal code) on your credit card statement. This precautionary measure is taken in order to protect our customers from unwarranted charges and credit card fraud.
We are pleased to announce that we offer a standard delivery.
We will deliver all stocked items within 1-3 working days to Ireland and Northern Ireland.
After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day.
An invoice for your order will be issued only after payment is received. For orders paid by credit card or direct debit from your bank account (electronic debit or online wire transfer), we will issue an invoice immediately.
The order documents are sent with the e-mail as PDF attachments.
PDF is short for ‘Portable Document Format’, a multi-platform file format for documents. To be able to read PDF documents, you need Adobe© Reader©, which can be downloaded free of charge from Adobe.
- Yes, our site and payment system is 100% secure. We have chosen a company which provides the online payment system for all our websites, so we are confident that all transactions are secure.
Most of our Gift Lines are individually boxed with packaging straight from the factories, where items are of a more fragile nature, we bolster the packaging with bubble wrap and paper to provide a more solid package for delivery, this extra padding makes up the admin charge on your products.